Leverage my expertise and experience of setting up and leading large offshore shared services operations. I can support you moving to the setting up phase, making operations efficient and growth & expansion phase.
I'm in the process of setting up a offshoring business and I have a few years expereince operating a business. I approached Rohit to see if I can get some additional understanding of the shared services business, given his experience.
I gained a good understanding of the challenges related to the tansition of work, operations, finding the right talent, processes etc. He also provided good frameworks and process guidance. Thanks!
We are in the business of providing various shared services support to companies in US. We want to expand the services to other companies / clients as well as add additional services in the areas of marketing.
Given Rohit's experience in marketing as well as his experience in running and expanding operations, I found his recommendations very valuable and benefical for my expansion plans.
Challenges that I can help you address...
Refining the operations
Understand & diagnose:
Identify opportunities for improvement:
Organise and manage the projects (if required):
Summary of my experience:
Functional areas include:
Academics: MBA, M.Com., Certified Coach (ICF)
Geographies: I have worked extensively with internal and external customers in India, US & UK. I have also worked with stakeholders in Australia, Canada and Europe. Have a good understanding of ways of working.
I am a builder: I am passionate about building large offshore operations from scratch that deliver value beyond the cost arbitrage. In my recent roles I have built an operation of 600 plus team members from scratch in a span of five years.
Efficient operations: I find it rewarding to improve the efficiency and productivity of the operations. I have restructured operations from a long term strategic perspective. I apply my creativity, leadership and ability to navigate complex and abstract problems.
Strengths: My key strengths include understanding customer needs, building stakeholder relationships, engaging teams, enabling innovation and operational efficiency.
Leadership role in an MNC: In my last leadership role I served as Vice President at an MNC and lead the shared services offshore delivery center (more than 1,000 team members) supporting UK and European geographies. Prior to this role, I have set up and lead large marketing teams supporting the US, Australia, Canada and other geographies. I enjoy nurturing and working in an environment that is inclusive, empowered and encourages continuous learning.